Privacy Policy
At Frontline Health LLC, we are committed to protecting the privacy of our students and visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you register for our courses online through a third-party application, HOVN.
1. Information We Collect
When you register for a course with Frontline Health LLC via our third-party registration application Hovn, the following types of personal information may be collected:
- Contact Information: Name, email address, phone number, and mailing address.
- Course Registration Details: Information related to the specific course you are enrolling in.
- Payment Information: While we do not directly collect or store your payment card details, our third-party payment processor Stripe processes this information securely on our behalf.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Registrations: To enroll you in the requested course and manage your registration.
- To Communicate with You: To send you important information about your course, such as confirmation, reminders, course materials, and updates.
- To Process Course Completions: To issue completion cards or certifications and maintain records of your course completion.
- Customer Support: To respond to your inquiries, provide assistance, and address any issues you may encounter.
- Internal Operations: For administrative purposes, record-keeping, and to improve our services.
3. How We Share Your Information
Frontline Health LLC does not sell, distribute, or share your personal information with third parties for their marketing or commercial purposes. We only share your information in the following limited circumstances:
- Third-Party Registration App: We utilize a third-party application HOVN to facilitate our registrations. Your personal information entered into this app is processed according to their privacy policy. We encourage you to review the privacy policy of Hovn to understand their data practices.
- Course Completion Processing: To process and issue your certification or completion card, it may be necessary to share relevant information (e.g., your name, course completion date, email address, phone number) with the certifying body (e.g., American Heart Association, American Red Cross, Health and Safety Institute).
- As Required by Law: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
- To Protect Our Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of service, or as evidence in litigation in which Frontline Health LLC is involved.
4. Payment Processing with Stripe
We use Stripe to securely process payments. When you make a payment, your payment information is transmitted directly to Stripe and is not stored on our servers. Stripe's use of your personal information is governed by its own Privacy Policy.
5. Use of Google Analytics
Our website uses Google Analytics to help us understand how visitors interact with our site. Google Analytics collects information such as pages visited, time spent on pages, and traffic sources. This data helps us improve the user experience. Google may use the data collected to contextualize and personalize the ads of its own advertising network.
6. Data Security
We implement reasonable security measures to protect your personal data from unauthorized access, use, or disclosure.
7. Sharing of Information
We do not sell your personal information. We may share your data only as necessary to comply with legal obligations or to provide our services (e.g., with Stripe for payment processing; with American Red Cross, American Heart Association, or Health and Safety Institute, for Issuing your CPR, First Aid, and BLS Provider Certifications).
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and take effect immediately.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at 212-983-5389 or shane@frontlinehealth.com .
Refund Policy
Frontline Health LLC does not provide refunds.
However, If you are unable to attend your class for any reason, please call 212-983-5389 or email us shane@frontlinehealth.com in advance so that we can reschedule you for a future class of equal value at no additional cost. You may also transfer your credit to a friend or family member at no additional cost. You will have 1 year from the date of your original class to complete your rescheduled class.
Frontline Health LLC limits the enrollment capacity for each course offering. When a participant registers for a course, training, or other education event, a space is reserved specifically for that individual, and the number of remaining available registrations is reduced. This potentially may result in preventing another participant who needs to register from doing so. Further, additional instructors may be assigned, based on registration volume, in order to comply with national, state, local, and / or governing agency guidelines, rules, and / or policies.
To this end, and in an effort to maintain cost-effective course fees, Frontline Health LLC does not issue refunds to registered participants who have paid and subsequently cancel their registration, no-show, do not attend, arrive late, leave early, or do not successfully complete the course, training or event for which they are registered.
Frontline Health LLC takes great care to conduct every scheduled course. In the unlikely event Frontline Health LLC cancels or is otherwise unable to conduct a course, 100% of the course registration fee, minus the cost of any non-refundable items, will be refunded. Alternatively, paid registrants may be given the option of transferring their registration to an alternate date for the same course type, dependent upon course availability.
Frontline Health LLC reserves the right to cancel and reschedule any classes without possibility of refunds if the cancellation is due to a natural disaster, extreme weather conditions, MTA suspension, building shut downs, or other causes that are not caused by Frontline Health LLC rendering us unable to conduct the class. If such situations do occur, you will be allowed to reschedule your class without an expiration.
For all cancellations, regardless of circumstance(s), the cost of books, shipping, supplies, virtual products, downloads, eBooks, eLearning courses, and purchased equipment are non-refundable.
Credit Card Charge Back / Disputed Charge:
If a charge is placed in dispute by you (or the cardholder if it is not your credit card) because you (or the cardholder) do not recognize/recall this charge, you will be responsible for a processing fee of $25.00 in addition to the original charges.
Terms and Conditions
ATTENDANCE: Frontline Health LLC adheres to all national, state, local, and governing agency guidelines, rules, and policies. All classes, courses, and programs require participants to be physically present and actively participating for the allotted scheduled times. Required educational information is delivered, and skills performances are conducted, during these times. Arriving late, leaving early, or missing any portion of a program is disruptive to other participants and distracts from the delivery of necessary and required program content. As such, Participants arriving more than fifteen (15) minutes beyond the scheduled program start time will not be permitted to attend or participate. Additionally, participants must be present during the entirety of the program, until such time as the program instructor officially ends the course. Those who depart early, miss more than fifteen (15) minutes of active course time, or are not present for any mandatory content, will not be eligible to receive a course completion card or certificate and are not eligible for a refund or reschedule. You may call 212-983-5389 or email shane@frontlinehealth.com to reschedule for a future class at no additional charge. Please contact us right away if you need to reschedule your class. In the event that you miss your class without calling or emailing in advance to let us know, we will allow you to reschedule once for a future class at no additional cost. If you fail to attend your rescheduled class, then you will have to re-enroll and pay to attend a future class.
ILLNESS / PANDEMIC: At Frontline Health LLC, the safety of our students and instructors is our utmost concern. We take precautions to minimize the risk of disease transmission during CPR classes to make sure you have a safe training environment. We train according to, and use equipment that meets the standards of the American Red Cross and American Heart Association. Whenever possible we use single use disposable equipment. Some equipment such as CPR manikins and AED training devices are used repeatedly. All equipment is thoroughly sanitized after every single use according to the manufacturers recommendations and CDC guidelines for infection control. Each student in our training center will have their own sanitized CPR Manikin, CPR Pocket mask, and disposable single use one way valve. You will NOT be asked to put your mouth directly on a Manikin. Classroom surfaces, door knobs, and other touch points are cleaned after every training session. All participants and instructors are encouraged to practice good hygiene, including hand washing with soap and water for at least 20 seconds before and after the course, and before and after snack or meal breaks. We encourage students to stay home when you are sick and avoid close contact with people who are sick. If a scheduled student has identified symptoms (fever, cough, shortness of breath), they are advised to not attend a training class. You will be able to postpone your class for any reason and will NOT have to pay to reschedule. We encourage you to avoid touching your eyes, nose, and mouth. We encourage you to cover a cough or sneeze with a tissue, then throw the tissue in the trash. Our classrooms are stocked with alcohol-based hand sanitizer and cleaning wipes for your use during CPR class.
GUESTS: Registered participants may not bring additional non-registered guests or observers such as, but not limited to, friends, family, co-workers, children, spouses, etc, into the classroom. Anyone who is not an officially registered participant may not be present during any portion of class, as this may be disruptive to you, other participants, and / or the Instructor(s). There is a small waiting area in the lobby for guests. Those who require an interpreter to be present must indicate such at the time of enrollment. Frontline Health LLC does not offer interpretive services, but does permit an interpreter to attend with a registered participant. Accompanying interpreters are not eligible for a course completion card or certificate unless they are also a formally registered participant and complete all course requirements.
PETS: Animals and pets are prohibited from being present during any part of a course, class, event, or training. Participants, whether registered or non-registered, may not bring pets or animals of any kind. Service animals are permitted, but must be clean, non-disruptive, tame, non-violent, and trained to use the bathroom outdoors. Those bringing a service animal are responsible for the service animal's actions and for cleaning up after them.
AUTHORITY TO REGISTER AND/OR ACT AS AGENT: You represent and warrant to Frontline Health LLC that you have full legal authority to complete this class registration on behalf of yourself and/or any party you are registering (the "Registered Parties"), including full authority to make use of the credit or debit card to which registration fees will be charged. If you are registering a child under the age of 18 or an incapacitated adult you represent and warrant that you are the parent or legal guardian of that party and have the legal authority to enter into this agreement on their behalf and by proceeding with this event registration, you agree that the terms of this Agreement and Waiver shall apply equally to all Registered Parties.
COMMUNICATION: Customers are responsible for reading all emails. Frontline Health LLC. is not responsible for any emails misplaced in Junk, Spam, or Promotions folders. However, we will be more than happy to resend any information needed.
CURRICULUM:
American Red Cross Licensing and Certification Standards: Frontline Health is a licensed training provider for the American Red Cross (“ARC”) and is required to deliver instruction, evaluate participants, and issue certifications strictly in accordance with ARC program standards and life-saving training objectives. These standards establish specific required skills, assessments, and performance criteria that must be successfully completed in order to earn certification. Registration is open to all individuals. However, certification is not guaranteed and is contingent upon the participant’s ability to successfully complete all ARC mandated objectives, including required physical skills and evaluations. Participants who do not meet these objectives will be marked as Unsuccessful and will not receive American Red Cross certification.
American Heart Association Licensing and Certification Standards: Frontline Health is an American Heart Association training site (“AHA”) and is required to deliver instruction, evaluate participants, and issue certifications strictly in accordance with AHA program standards and life-saving training objectives. These standards establish specific required skills, assessments, and performance criteria that must be successfully completed in order to earn certification. Registration is open to all individuals. However, certification is not guaranteed and is contingent upon the participant’s ability to successfully complete all AHA mandated objectives, including required physical skills and evaluations. Participants who do not meet these objectives will be marked as Unsuccessful and will not receive American Heart Association certification.
Health and Safety Institute Licensing and Certification Standards: Frontline Health is a Health and Safety Institute Training Center (“HSI”) and is required to deliver instruction, evaluate participants, and issue certifications strictly in accordance with HSI program standards and life-saving training objectives. These standards establish specific required skills, assessments, and performance criteria that must be successfully completed in order to earn certification. Registration is open to all individuals. However, certification is not guaranteed and is contingent upon the participant’s ability to successfully complete all AHA mandated objectives, including required physical skills and evaluations. Participants who do not meet these objectives will be marked as Unsuccessful and will not receive HSI certification.
WAIVER: You understand that participation in any class, course, or program is potentially hazardous, and that a registered party should not participate unless they are medically able. You understand that there are risks and dangers inherent when participating in emergency care training classes. These risks include, but are not limited to, injuries during skills practices or acquiring communicable diseases. You understand that it is the responsibility of you and/or the Registered Party to inform Frontline Health LLC or its representatives if they have a medical condition that would limit their participation in a class and/or their completion of required skills. You understand that Registered Parties should not practice moving simulated victims if they have a history of back or knee problems as such practice may aggravate previous injuries. You understand and agree that in consideration of being permitted to participate in the class, you and/or any Registered Party, their heirs, personal representatives or assigns of you or the Registered Party do hereby release, waive, discharge and covenant not to sue Frontline Health LLC for any and all liability from any and all claims arising from participation in the event by you or any registered party.
INDEMNIFICATION: You hereby voluntarily release and hold Frontline Health LLC, and each of their officers, agents, employees, volunteers, and contractors, harmless from any and all liability or costs from injury associated with or arising from you and Registered Parties participation in any class or event held by Frontline Health LLC, including from negligence. You and Registered Parties understand and agree that this Release applies to personal injury, including death, and property damage which you and Registered Parties may suffer. You and Registered Parties understand and agree that this Release will be binding on you, Registered Parties, as well as you and Registered Parties spouses, heirs, personal representatives, assigns, children, and any guardian appointed by the court for said children.
BY INDICATING YOUR ACCEPTANCE OF THIS AGREEMENT AND WAIVER, YOU ARE AFFIRMING THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT AND WAIVER AND FULLY UNDERSTAND ITS TERMS. YOU UNDERSTAND THAT YOU ARE GIVING UP SUBSTANTIAL RIGHTS, INCLUDING THE RIGHT TO SUE. YOU ACKNOWLEDGE THAT YOU ARE SIGNING THE AGREEMENT AND WAIVER FREELY AND VOLUNTARILY, AND INTEND BY YOUR ACCEPTANCE TO BE A COMPLETE AND UNCONDITIONAL RELEASE OF ALL LIABILITY TO THE GREATEST EXTENT ALLOWED BY LAW.